At The Needle Bug, your shopping experience is very important to us. You may order by phone, email info@theneedlebug.com or on our website shopping cart.  If you would like to speak with us, please call during our regular business hours at 334-270-0064. After hours, please make certain to leave your name and a phone number where you can be reached.

Sales
-ALL SALES ARE FINAL on canvases, books, or stitch guides. See Returns for more information below.
-We accept all major credit cards, personal checks and money orders. However, if a personal check is sent, the order will not be shipped until check has cleared.
-Prices on out-of-stock items are subject to change.  Price increases may occur throughout the year; therefore, we do reserve the right to pass on the new price regardless of what the website states.
-Any issues with an order need to be brought to our attention within 30 days of purchase.

Returns
We do not accept returns on canvases, books or stitch guides. We accept un-opened skeins, threads, spools, or cards of thread with a receipt within 14 days of purchase for an exchange or store credit.

Shipping
-Canvases and threads that are in stock will ship after your order is placed. If item(s) are backordered, please allow 6 to 8 weeks for delivery. We will notify you via email if a longer delivery time is expected.
-Shipping will be priority mail or UPS. Postal/Freight charges will be calculated when you check out & included the total. Free US shipping is available for orders totaling $75 or more.
-Shipping and handling charges are non-refundable.
-For any orders that arrive damaged or faulty, please save all packaging, contents and contact us at info@theneedlebug.com before returning merchandise.

Special Orders
-50% deposit on all special orders is required.
-Balance is due upon arrival of order.
-Special/custom orders and custom stitch guides are final sale.
-Stitch Guides - Custom stitch guides are available. Stitch guide is priced by page. Some canvases have stitch guides available from the vendors or other designers.
-From start to finish, The Needle Bug is here to assist you! Ornaments, stockings, pillows and purses! Belts, bracelets and so much more! We can make it into a needlepoint treasure, but please allow a minimum of six weeks for most finishing. Some items such as belts, shoes, etc. require additional time. 2021 Finishing Due Dates are listed under our Services. Finishing dates are not guaranteed.

Classes
-All classes require a 50% non-refundable deposit to reserve spot unless specified otherwise.


NOTE: We take your privacy very seriously and we will never sell, rent or otherwise distribute the information you submit on our website. You can rest assured that your personal information, including your email address and payment information, will be kept in strict confidence.